Leading Indonesian private steel manufacturer gains competitive edge by redirecting savings and IT resources towards its Industry 4.0 initiatives.
Leading Indonesian private steel manufacturer Gunung Raja Paksi (GRP) has selected Rimini Support for S/4HANA to provide comprehensive, proven support for its mission-critical system.
This strategic move by GRP has enabled the funding and staffing of its smart factory project as part of its larger Industry 4.0 initiatives.
Ivan Widjaksono, Head of Information Technology, GRP, said: “With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision. Knowing that we have top-tier SAP support experts on our side at every minute of every day, allows us to direct our attention towards projects that keep us on the competitive forefront.”
Han-Tiong Law, Regional CTO, Rimini Street said: “GRP represents the broader manufacturing industry that sees Industry 4.0 as an opportunity to run more efficiently and gain a competitive edge. However, getting there requires finding ways to convert OPEX savings into CAPEX investments to implement hyper-automation solutions such as AI and robotic process automations (RPAs).
“Rimini Street has a long history of partnering with manufacturing companies to not only fund innovation, but to also deliver strategic advice and expertise on the road to modernization as a trusted partner.”
For GRP, SAP is the backbone system that collects and governs its floor data. A highly customized system, it pushes the collected data to an AI system that provides analytical reporting, helping to visualize the SAP data with predictive analysis and speed up the decision-making processes.
“Data is everything when it comes to AI. Making sure we have SAP data collection running full-speed is essential to our operations as the results can help us make fast, on-the-spot and long-term strategic decisions that impact production, cost, profitability, resource planning and more – we’re a manufacturer running 24 hours a day, so our SAP must be running 24 hours a day also. Rimini Street makes that possible,” said Widjaksono.
On a mission to reduce costs, achieve operational efficiencies and grow the business, GRP views digital transformation as its answer.
“By having the right information at your fingertips, and not siloed, we can be agile in our decision-making which helps us with growth and profitability,” said Widjaksono.
We asked Ivan Widjaksono, Head of Information Technology, GRP, for more.
What were the main challenges GRP encountered with its previous support system that influenced its decision to collaborate with Rimini Street?
GRP faced challenges in our system which impacted both cost and operational efficiency—factors critical to supporting our growth strategy. Partnering with Rimini Street, we effectively reduced the overall cost of our SAP annual maintenance, and the savings have continued to snowball due to better coverage and more comprehensive support, all working to keep our business running at full speed without upgrades or pressure to replatform. The savings and efficiencies gained allowed us to reallocate resources towards strategic initiatives, facilitating our Industry 4.0 vision and overall business expansion, supporting our long-term, sustainable business strategy.
Beyond cost savings, how has Rimini Street’s support helped GRP accelerate innovation, particularly in AI and digital transformation projects?
With our SAP systems meticulously cared for by Rimini Street, our IT team could focus entirely on our Industry 4.0 and ESG vision. A specific example includes integrating AI with our SAP system and manufacturing system to generate analytical reporting and enable predictive analysis for smarter, real-time decision-making. This integration has allowed for faster, data-driven decisions that enhance operational efficiency for the business. And we were able to do this without having to upgrade to a new product or release. A truly composable, best-of-breed approach allows us to add what we need to our current core system, when we need it. Rimini Street gives us that flexibility and competitive edge.
What measurable impact has Rimini Street’s support had on GRP’s IT operations and overall business growth?
In Indonesia, SAP support is typically provided through SAP’s partner network. While this model serves many businesses well, our experiences with Rimini Street’s in-house engineering team has offered a different level of service – particularly in terms of response speed, depth of expertise and consistency in end-to-end support. Having a dedicated Primary Support Engineer and a global team that can provide follow-the-sun coverage for our needs, 24/7/365, adds tremendous confidence to our IT team knowing that our system is looked after around the clock by top experts. This level of assurance allows us to reallocate internal resources toward business growth initiatives – or directly realise cost efficiencies that positively impact our bottom line.
How does GRP see the role of third-party support providers like Rimini Street in shaping the future of IT modernisation for Indonesian enterprises?
At GRP, we view third-party support providers like Rimini Street as important enablers in the journey toward IT modernisation – especially for enterprises in Indonesia navigating increasingly complex digital environments. These providers offer added flexibility, deep technical expertise, and a different model of support that can complement or extend existing capabilities. What we value about Rimini Street is their role as a true end-to-end partner – not only in support and system management, but also in driving innovation. Their vendor-agnostic approach makes them a reliable guide we can turn to for a wide range of IT needs, especially as we carry out the digital transformation entrusted to us by our leadership team. When you’re running critical business operations that rely on technology, ensuring the uptime, security and longevity of those systems is essential – especially when considering the scale of investment involved. Accelerating time-to-value from those investments, enabling digital flexibility as business needs evolve and having a single point of contact to support our changing IT requirements – that’s the value Rimini Street brings. They are more than just a third-party support provider; they are a strategic partner in keeping our systems resilient and future ready.
